Frequently Asked Questions
Everything you need to know about shopping with KARAKU.
What is the typical shipping timeframe for my order?
We offer worldwide shipping. Orders are typically processed within 2-3 business days, and delivery usually takes 7-14 business days depending on your location and selected shipping method.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with tags attached.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
KARAKU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.
Are the colors of the clothes accurate to the photos?
We strive to display our products' colors as accurately as possible. However, due to differences in monitor settings and lighting, slight variations in color may occur.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.